About
Results-driven Sales and Logistics professional with over 5 years of experience in optimizing supply chain operations, driving revenue growth, and enhancing customer satisfaction. Proven ability to streamline delivery processes, achieve significant customer retention, and increase sales by leveraging data-driven strategies and strong communication, positioning businesses for sustained market expansion.
Experience
Archkitted Architectural Store
|Ecommerce Operations Specialist
Lagos, Lagos, Nigeria
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Summary
Managed comprehensive ecommerce operations, optimizing logistics and sales support to drive significant business growth and elevate customer satisfaction.
Highlights
Streamlined delivery coordination processes, achieving a 95% on-time delivery rate by optimizing logistics and order fulfillment workflows.
Improved customer retention by 75% through proactive follow-up, effective issue resolution, and customer-focused engagement strategies, fostering loyalty and repeat business.
Executed data-driven sales strategies and operational insights, contributing to a 50% year-on-year revenue increase through targeted initiatives.
Coordinated product information and online sales channels, ensuring clear presentation to enhance product visibility and customer purchasing decisions.
Monitored order flow and delivery processes, proactively identifying and resolving bottlenecks to minimize delays and improve overall customer experience.
Volunteer
Caleb Dada Ministries
|Hub Lead
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Summary
Led and coordinated weekly hub activities, driving community engagement and growth through effective organizational and communication strategies.
Highlights
Increased hub membership by 75% through targeted outreach, engagement initiatives, and effective community building strategies.
Coordinated weekly hub activities, ensuring seamless communication, efficient organization, and timely reporting to stakeholders.
Prepared comprehensive weekly reports to facilitate data-driven decision-making and enhance member engagement.
Maintained organized digital records and fostered effective communication across the team, improving operational transparency and collaboration.
Education
Federal University of Technology, Akure
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Master of Technology
Architecture
Federal University of Technology, Akure
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Bachelor of Technology
Architecture
Certificates
Women Techsters Fellowship – Data Science
Issued By
Women Techsters Fellowship
Skills
Sales & Business Development
Customer Acquisition, Customer Retention, Revenue Growth, Market Analysis, Sales Strategy, Negotiation, CRM, Business Growth.
Logistics & Supply Chain Management
Order Processing, Delivery Coordination, Inventory Monitoring, Supply Chain Optimization, On-time Delivery, Process Improvement, Warehouse Operations.
Data Analysis & Reporting
Data Entry, Reporting, Documentation, Quality Control, Operational Insights, Data-driven Strategies, Data Science, KPI Tracking.
Customer Relationship Management
Customer Support, Issue Resolution, Customer Engagement, Customer Satisfaction, Customer-first Mindset.
Operations Management
Ecommerce Operations, Retail Operations, Product Coordination, Process Improvement, Workflow Optimization, Remote Work Operations.
Technical & Digital Proficiency
Google Workspace, Microsoft Office Suite, Digital Platforms, CRM Software, Inventory Management Systems.
Soft Skills
Strong Communication, Team Collaboration, Problem-Solving, Attention to Detail, Organizational Ability, Adaptability, Accountability, Independent Work.