ELIZABETH DAMILOLA SOETAN

Sales & Logistics Professional | Ecommerce Operations & Business Growth Strategist

Lagos, Nigeria, Lagos, NG.

About

Results-driven Sales and Logistics professional with over 5 years of experience in optimizing supply chain operations, driving revenue growth, and enhancing customer satisfaction. Proven ability to streamline delivery processes, achieve significant customer retention, and increase sales by leveraging data-driven strategies and strong communication, positioning businesses for sustained market expansion.

Experience

Archkitted Architectural Store

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Ecommerce Operations Specialist

Lagos, Lagos, Nigeria

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Summary

Managed comprehensive ecommerce operations, optimizing logistics and sales support to drive significant business growth and elevate customer satisfaction.

Highlights

Streamlined delivery coordination processes, achieving a 95% on-time delivery rate by optimizing logistics and order fulfillment workflows.

Improved customer retention by 75% through proactive follow-up, effective issue resolution, and customer-focused engagement strategies, fostering loyalty and repeat business.

Executed data-driven sales strategies and operational insights, contributing to a 50% year-on-year revenue increase through targeted initiatives.

Coordinated product information and online sales channels, ensuring clear presentation to enhance product visibility and customer purchasing decisions.

Monitored order flow and delivery processes, proactively identifying and resolving bottlenecks to minimize delays and improve overall customer experience.

Volunteer

Hub Lead

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Caleb Dada Ministries

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Led and coordinated weekly hub activities, driving community engagement and growth through effective organizational and communication strategies.

Highlights

Increased hub membership by 75% through targeted outreach, engagement initiatives, and effective community building strategies.

Coordinated weekly hub activities, ensuring seamless communication, efficient organization, and timely reporting to stakeholders.

Prepared comprehensive weekly reports to facilitate data-driven decision-making and enhance member engagement.

Maintained organized digital records and fostered effective communication across the team, improving operational transparency and collaboration.

Education

Federal University of Technology, Akure

Akure, Ondo, Nigeria
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Master of Technology Architecture

Federal University of Technology, Akure

Akure, Ondo, Nigeria
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Bachelor of Technology Architecture

Certificates

Women Techsters Fellowship – Data Science

Women Techsters Fellowship

Skills

Sales & Business Development

Customer Acquisition, Customer Retention, Revenue Growth, Market Analysis, Sales Strategy, Negotiation, CRM, Business Growth.

Logistics & Supply Chain Management

Order Processing, Delivery Coordination, Inventory Monitoring, Supply Chain Optimization, On-time Delivery, Process Improvement, Warehouse Operations.

Data Analysis & Reporting

Data Entry, Reporting, Documentation, Quality Control, Operational Insights, Data-driven Strategies, Data Science, KPI Tracking.

Customer Relationship Management

Customer Support, Issue Resolution, Customer Engagement, Customer Satisfaction, Customer-first Mindset.

Operations Management

Ecommerce Operations, Retail Operations, Product Coordination, Process Improvement, Workflow Optimization, Remote Work Operations.

Technical & Digital Proficiency

Google Workspace, Microsoft Office Suite, Digital Platforms, CRM Software, Inventory Management Systems.

Soft Skills

Strong Communication, Team Collaboration, Problem-Solving, Attention to Detail, Organizational Ability, Adaptability, Accountability, Independent Work.